In line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, Tezvia has appointed a Grievance Officer to handle complaints about orders, products, this website and your personal data.
Name: Abidhusain Chidi
Designation: Founder
Email: [email protected]
Address: Tezvia, C109, Siddhi Vinayak Towers, Near Kataria Arcade, Opp. S.G. Highway, Makarba, Ahmedabad, Gujarat 380051, India
Response time: we acknowledge every complaint within 48 hours
How to raise a complaint
Please include:
- your name and the phone or email linked to your order or account;
- the order number, if your complaint is about an order;
- what went wrong and what you would like us to do;
- any photos or documents that help.
What happens next
- We acknowledge your complaint within 48 hours.
- We aim to resolve it within one month of receiving it, and we will keep you updated.
- For complaints about personal data, if you are not satisfied with our response, you may approach the Data Protection Board of India.
- For consumer complaints, you may also approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or a Consumer Commission.
For everyday questions, [email protected] is the fastest way to reach us.