This Privacy Policy explains how Tezvia ("Tezvia", "we", "us"), C109, Siddhi Vinayak Towers, Near Kataria Arcade, Opp. S.G. Highway, Makarba, Ahmedabad, Gujarat 380051, India, collects and uses your personal data when you use tezvia.com, place an order, talk to our assistant Tezi, or contact us.
We follow the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000 and the rules made under it. Under the DPDP Act, Tezvia is the Data Fiduciary for the personal data described here.
We keep this policy short and plain. If anything is unclear, write to [email protected].
1. What we collect
Data you give us
- Name
- Mobile phone number
- Email address
- Delivery and billing address (including pin code)
- Messages you send us or Tezi, for example about an order or a return, and any photos you attach
Data created when you use the site
- Order details: items, amounts, order and delivery status
- Payment status and a payment reference from Razorpay. We do not see or store your full card number, CVV, UPI PIN or net banking password. Razorpay handles these.
- Basic technical data needed to run the site securely, such as IP address, browser type and error logs
Analytics
We do not use advertising cookies or third-party trackers. If we add a visit-counting tool later, it will be privacy-friendly, and we will update this policy first.
We do not knowingly collect sensitive data such as health, financial account details, caste, religion or biometric data.
2. Why we use it
| Purpose | Data used |
|---|---|
| Logging you in with a one-time password (OTP) | Phone number or email |
| Processing and delivering your order | Name, phone, email, address, order details |
| Taking payment and processing refunds | Payment reference and status (through Razorpay) |
| Sending order updates (confirmation, dispatch, delivery) | Phone, email |
| Handling returns, replacements, complaints and support | Name, phone, email, order details, messages and photos |
| Keeping the site secure and preventing fraud | Technical data, order details |
| Understanding which pages work, in aggregate | Analytics data |
| Meeting legal duties, such as GST invoices and accounting records | Name, address, order and payment details |
| Marketing messages about new Tezvia products (only if you opt in) | Email or phone |
We use your data only for these purposes. We do not sell your personal data.
3. Consent and your choices
- We process your data on the basis of your consent, given when you sign up, log in or place an order, and for legitimate uses allowed under the DPDP Act, such as completing an order you asked for and meeting legal duties.
- Marketing messages are optional. You can opt in at checkout or on the waitlist, and opt out at any time using the unsubscribe link, by replying STOP, or by emailing [email protected].
- You can withdraw consent at any time by writing to [email protected]. Withdrawing consent does not affect processing already done. If you withdraw consent needed for an order in progress, we may not be able to complete it.
4. Who we share it with
We share only what each service needs to do its job, under contracts that require them to protect your data:
| Who | Why |
|---|---|
| Razorpay Software Private Limited | Payments and refunds |
| Cloudflare (email forwarding) | Sending order and support emails |
| [COURIER PARTNER(S) / SHIPPING AGGREGATOR] | Delivering your order and arranging returns |
| Contabo (our web server) | Hosting the website and database |
| Anthropic (Claude), which powers our assistant Tezi | Powering Tezi's replies to your questions (your messages are not used to train their AI models) |
We may also share data when required by law, a court order or a government authority, or to protect our rights and prevent fraud.
Some of these providers may store data outside India. Where they do, we transfer data only as allowed under the DPDP Act and any restrictions notified by the Government of India.
5. How long we keep it
- Account and order data: as long as your account is active, and then for up to 8 years for tax and accounting records as required by law.
- Support messages and photos: up to [2] years after the issue is closed.
- Chats with Tezi on our website: 90 days. If you report a problem in the chat, your contact details, message and photos are kept with your support ticket.
- OTP logs and technical logs: up to [180] days, or longer if needed for security or legal reasons.
- Marketing consent records: until you opt out, plus a record that you opted out.
When data is no longer needed, we delete it or make it anonymous.
6. How we protect it
We use HTTPS across the site, limit access to staff who need it, use strong passwords and two-factor login on our admin tools, and choose providers with recognised security standards. Card and UPI payments are handled by Razorpay, which is PCI-DSS compliant.
If a personal data breach happens, we will inform the Data Protection Board of India and the affected users as required under the DPDP Act and Rules.
7. Your rights
Under the DPDP Act you can:
- Access a summary of the personal data we hold about you and how we use it.
- Correct, complete or update your data.
- Erase your data, unless we must keep it for a legal reason (for example GST records).
- Withdraw consent at any time.
- Nominate a person to act for you in case of death or incapacity.
- Raise a grievance with us, and then with the Data Protection Board of India if you are not satisfied.
To use any of these rights, email [email protected] or [email protected] from the email or phone linked to your account. We may ask you to verify your identity. We will respond within the time required by law, and in any case within [30] days.
8. Children
Our products are sold to adults. You must be 18 or older to create an account or place an order. If you are under 18, a parent or legal guardian must place the order. We do not knowingly process the personal data of children without verifiable parental consent, and we do not track or target ads at children. If you believe a child has given us data, write to us and we will delete it.
9. Cookies
We use only the cookies needed to run the site: keeping you logged in, remembering your cart and keeping the site secure. We do not use advertising or tracking cookies.
10. Changes to this policy
We may update this policy. We will change the "Last updated" date and, for important changes, tell you by email or on the site before they take effect.
11. Grievance Officer and contact
If you have a question or complaint about your personal data, contact:
Grievance Officer
Name: Abidhusain Chidi
Designation: Founder
Email: [email protected]
Address: Tezvia, C109, Siddhi Vinayak Towers, Near Kataria Arcade, Opp. S.G. Highway, Makarba, Ahmedabad, Gujarat 380051, India
We acknowledge complaints within 48 hours and aim to resolve them within one month. If you are not satisfied with our response, you may approach the Data Protection Board of India.
General questions: [email protected]