This Privacy Policy explains how Tezvia ("Tezvia", "we", "us"), Ahmedabad, Gujarat, India, collects and uses your personal data when you use tezvia.com, place an order, talk to our assistant Tezi, or contact us.
We follow the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000 and the rules made under it. Under the DPDP Act, Tezvia is the Data Fiduciary for the personal data described here.
We keep this policy short and plain. If anything is unclear, write to hello@tezvia.com.
1. What we collect
Data you give us
- Name
- Mobile phone number
- Email address
- Delivery and billing address (including pin code)
- Messages you send us or Tezi, for example about an order or a return, and any photos you attach
- If you rate a chat with Tezi: your star rating and any comment you add
Data created when you use the site
- Order details: items, amounts, order and delivery status
- Payment status and a payment reference from Razorpay. We do not see or store your full card number, CVV, UPI PIN or net banking password. Razorpay handles these.
- Basic technical data needed to run the site securely, such as IP address, browser type and error logs
- Chat history ID: so you can see your previous chats with Tezi, the chat window saves a random ID in your browser (local storage). It is not an advertising cookie and contains nothing about you. We keep only a scrambled (hashed) form of it next to your chats, so only your browser can list them. You can delete your chats any time with Delete my chat history in the chat menu, or remove the ID by clearing this site's data in your browser.
- Simple counts of how often the chat invitation is shown, clicked or closed (no personal data)
Analytics (only if you allow it)
If you click Allow in our cookie banner, Google Analytics records how the site is used: pages visited, device and browser, approximate location and actions such as adding to cart. It never gets your name, email, phone number or address. See section 9.
We do not knowingly collect sensitive data such as health, financial account details, caste, religion or biometric data.
2. Why we use it
| Purpose | Data used |
|---|---|
| Logging you in with a one-time password (OTP) | Phone number or email |
| Processing and delivering your order | Name, phone, email, address, order details |
| Taking payment and processing refunds | Payment reference and status (through Razorpay) |
| Sending order updates (confirmation, dispatch, delivery) | Phone, email |
| Handling returns, replacements, complaints and support | Name, phone, email, order details, messages and photos |
| Answering you in the chat, showing your previous chats, and improving Tezi's answers | Chat messages, chat history ID (hashed), ratings and comments |
| Emailing you a copy of a chat, only when you ask for it | The email address you type for that copy (used once to send it, not stored) |
| Keeping the site secure and preventing fraud | Technical data, order details |
| Understanding which pages and products help players, and improving the site (only if you allow analytics) | Google Analytics data, in aggregate (section 9) |
| Meeting legal duties, such as GST invoices and accounting records | Name, address, order and payment details |
| Marketing messages about new Tezvia products (only if you opt in) | Email or phone |
We use your data only for these purposes. We do not sell your personal data.
3. Consent and your choices
- We process your data on the basis of your consent, given when you sign up, log in or place an order, and for legitimate uses allowed under the DPDP Act, such as completing an order you asked for and meeting legal duties.
- Analytics is optional. It stays off unless you click Allow in the cookie banner, and you can switch it off any time with Cookie settings at the bottom of every page.
- Marketing messages are optional. You can opt in when you join our waitlist or, once the store opens, at checkout, and opt out at any time using the unsubscribe link, by replying STOP, or by emailing hello@tezvia.com.
- You can withdraw consent at any time by writing to hello@tezvia.com. Withdrawing consent does not affect processing already done. If you withdraw consent needed for an order in progress, we may not be able to complete it.
4. Who we share it with
We share only what each service needs to do its job, under contracts that require them to protect your data:
| Who | Why |
|---|---|
| Razorpay Software Private Limited | Payments and refunds |
| Cloudflare (email forwarding) | Sending order and support emails |
| Zoho (our email provider) | Sending and receiving our emails, including chat copies you ask for |
| Courier and shipping partners (chosen before our store opens; we will name them here) | Delivering your order and arranging returns |
| Contabo (our web server) | Hosting the website and database |
| Anthropic (Claude), which powers our assistant Tezi | Powering Tezi's replies to your questions (your messages are not used to train their AI models) |
| Google LLC (Google Analytics), only if you allow analytics | Counting visits and site actions (section 9). No name, email, phone or address |
We may also share data when required by law, a court order or a government authority, or to protect our rights and prevent fraud.
Some of these providers may store data outside India. Where they do, we transfer data only as allowed under the DPDP Act and any restrictions notified by the Government of India.
5. How long we keep it
- Account and order data: as long as your account is active, and then for up to 8 years for tax and accounting records as required by law.
- Support messages and photos: up to 2 years after the issue is closed (the time limit for consumer complaints).
- Chats with Tezi on our website (messages, ratings and comments) and emails to hello@tezvia.com that Tezi answers: deleted 45 days after the last message. You can delete them sooner with Delete my chat history in the chat menu. If you report a problem in the chat, your contact details, message and photos are kept with your support ticket.
- An email address you type to get a copy of a chat: not stored. We use it once to send the copy.
- Backups: we back up our database every night and keep each backup for up to 45 days, stored encrypted. So a chat or email that has been deleted can stay in a backup copy for up to 45 more days, and is then gone for good.
- OTP logs and technical logs: 180 days, as Indian cyber-security rules (CERT-In) require, or longer if needed for security or legal reasons. Email addresses and phone numbers are masked in these logs.
- Marketing consent records: until you opt out, plus a record that you opted out.
When data is no longer needed, we delete it or make it anonymous.
6. How we protect it
We use HTTPS across the site, limit access to staff who need it, use strong passwords and two-factor login on our admin tools, and choose providers with recognised security standards. Card and UPI payments are handled by Razorpay, which is PCI-DSS compliant.
If a personal data breach happens, we will inform the Data Protection Board of India and the affected users as required under the DPDP Act and Rules.
7. Your rights
Under the DPDP Act you can:
- Access a summary of the personal data we hold about you and how we use it.
- Correct, complete or update your data.
- Erase your data, unless we must keep it for a legal reason (for example GST records).
- Withdraw consent at any time.
- Nominate a person to act for you in case of death or incapacity.
- Raise a grievance with us, and then with the Data Protection Board of India if you are not satisfied.
To use any of these rights, email grievance@tezvia.com or hello@tezvia.com from the email or phone linked to your account. We may ask you to verify your identity. We will respond within the time required by law, and in any case within 30 days.
8. Children
Players of every age are welcome to use our kit, but orders must be placed by an adult (18+) or a parent or guardian. You must be 18 or older to create an account or place an order. If you are under 18, a parent or legal guardian must place the order. We do not knowingly process the personal data of children without verifiable parental consent. We don't knowingly track or target ads at anyone under 18, and analytics loads only after you click Allow in the cookie banner. If you believe a child has given us data, write to us and we will delete it.
9. Analytics and cookies
Cookies we always use. Only those needed to run the site: keeping you logged in, remembering your cart and keeping the site secure. We do not use advertising cookies.
Google Analytics, only if you allow it. On your first visit a banner asks whether we may use Google Analytics 4, a service of Google LLC. It stays off unless you click Allow; Decline is just as easy.
- What it collects: the pages you visit, how you reached the site (for example from a search), device and browser type, approximate location (city or region, worked out from your IP address, which Google Analytics does not store), and actions such as viewing a product, adding to cart, starting checkout or placing an order (order number, products and amount). It never receives your name, email, phone number, address or pin code.
- Why: to understand which pages and products help players, and to improve the site.
- Cookies: _ga and _ga_SQDG9K763H on tezvia.com. They hold a random ID so repeat visits are counted once, and expire after 6 months.
- How long: Google keeps the analytics data for 14 months, then deletes it. We see only totals and trends.
- No ads: advertising features and Google signals are off. We do not use analytics data for advertising.
- Change your mind: click Cookie settings at the bottom of any page and choose Decline. We stop sending data at once and delete the Google Analytics cookies from your browser. We remember your choice for 6 months, then ask again. If your browser sends a Global Privacy Control or Do Not Track signal, we treat it as Decline.
- Where: Google may process this data outside India, as described in how Google uses data from sites that use its services.
Your cookie choice and its date are saved in your browser's local storage (key tezvia_consent). If you allow analytics, the order numbers of your last few orders are saved there too, so an order is counted only once.
The chat window also uses your browser's local storage for a few small items: the random chat history ID described in section 1, which chat is open, and whether you closed the chat invitation (so it stays hidden for 7 days). They never leave your browser except the chat history ID, which is sent with your chat messages. Clearing this site's data in your browser removes them.
10. Changes to this policy
We may update this policy. We will change the "Last updated" date and, for important changes, tell you by email or on the site before they take effect.
11. Grievance Officer and contact
If you have a question or complaint about your personal data, contact:
Grievance Officer
Name: Abidhusain Chidi
Designation: Founder
Email: grievance@tezvia.com
Address: Tezvia, Ahmedabad, Gujarat, India
We acknowledge complaints within 48 hours and aim to resolve them within one month. If you are not satisfied with our response, you may approach the Data Protection Board of India.
General questions: hello@tezvia.com